Lop-eared Rabbit Doll | DIY Material Kit | Finished Product | Yarn Casa

• Ball
• Crochet hook
• Stitch marker
• Gift bag
• Video tutorial
• Online guidance

The yarn in the material kit is distributed very abundantly. There is extra thread for beginners to practice. As long as you don't increase the size by yourself, it is sufficient.

The finished product is handmade and belongs to customized goods. The production period is about 3 to 7 days for delivery. Please think carefully before placing an order. Once the goods are shipped, there will be no return or exchange. 

Shipping Policy

Thank you for shopping with us at Yarn Casa! We strive to provide you with the best shopping experience. Please review our shipping policy below:

Beware that customized products usually take longer than standard products!

 

Shipping Methods

We offer standard shipping options, including standard and expedited shipping.
Shipping methods available will be displayed at checkout.

By default, we use the standard shipping method. Please contact us if you want to have expedited shipping at yarncasa@gmail.com 

 

Processing Time

Orders are typically processed within 1-3 business days.

You will receive a confirmation email with tracking information once your order has shipped.

Customized products are processed and handmade within 7 days when the specifications are confirmed.

 

Shipping Rates

Shipping costs are calculated based on the weight of your order and the selected shipping method.

Free shipping is available for orders that meet the requirements.

 

Delivery Times

Standard shipping typically takes 7-21 business days depending on the destination.

 

International Shipping

We offer international shipping to select countries. Rates and delivery times will vary based on the destination.

Customers are responsible for any customs duties or fees that may apply.

 

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to resolve the issue and ensure you receive your order.

 

Contact Us

For any questions or concerns regarding shipping, please reach out to our customer service team at yarncasa@gmail.com

Exceptions

Custom-made and handmade products cannot be returned because each item is tailored specifically to the customer's requirements. This means that they are unique during the production process and cannot be resold to other customers. To ensure we provide the highest quality personalized service, we recommend that customers carefully confirm all details, including size, color, and style, before placing an order.

If you have any questions or need adjustments to your order, please contact us before placing your order. We are here to assist you. Thank you for your understanding and support regarding custom-made products!

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, the shipping costs for returns and exchanges will be borne by you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yarncasa@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yarncasa@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yarncasa@gmail.com.