Return & Refund

Exceptions

Custom-made and handmade products cannot be returned because each item is tailored specifically to the customer's requirements. This means that they are unique during the production process and cannot be resold to other customers. To ensure we provide the highest quality personalized service, we recommend that customers carefully confirm all details, including size, color, and style, before placing an order.

If you have any questions or need adjustments to your order, please contact us before placing your order. We are here to assist you. Thank you for your understanding and support regarding custom-made products!

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, the shipping costs for returns and exchanges will be borne by you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yarncasa@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yarncasa@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yarncasa@gmail.com.